Sky Zone Trampoline Park
  • Lee's Summit, MO, USA
  • Full Time

 

The Operations Manager at Sky Zone is an important leader on the park management team. In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, Team Member training, Guest Experience, and logistics, are executed. to standard and team communication is coordinated and effective. The Operations Manager's ability to make sound decisions and tackle Guest Experience challenges is a key element to Sky Zone's success.

This position manages the day-to-day operations of the park, including maintenance, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is also a primary responsibility of the Operations Manager. There are additional areas of focus for the Operations Manager(s). The first is Keeping it Safe through successful management of the courts and maintenance team who are responsible for facility and court maintenance and repair. This also means maintaining all Sky Zone Safety and Risk Management standards. The second area of focus is Team Member Training and Communication, ensuring the team is well-trained, new Team Members are on-boarded effectively, and are knowledgeable about park offerings and programs. The final focus is on the administrative needs in the park: scheduling, inventory management, payroll, IT support, survey management, etc.

Qualifications

  • Minimum education: Bachelor's Degree 

  • Proven ability to motivate a team and drive culture to create results 

  • Ability to solve problems under pressure while maintaining a fun, friendly environment
  • Previous management experience with new-to-the-workforce, part-time staff 

  • Previous experience in a Guest-facing environment 

  • Experience with team scheduling 

  • Ability to work nights and weekends 

  • Previous cash handling experience 

  • Familiarity with website editing and social media skills are a plus

 Core Competencies

In addition to the qualifications listed above, the ideal applicant:

  • Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW 


 Responsibilities

  • Deliver on the park's monthly departmental goals by anticipating and recognizing business opportunities and leading the team to meet them. 

  • Adopt and maintain Sky Zone standards, policies and procedures at all times including but not limited to Waiver (Participant Agreement) Policy, ASTM standards, court rules, Guest service, food safety, etc. 

  • Provide the team with a welcoming and mutually supportive work environment 

  • Resolve Guest service issues with discretion and professionalism 

  • Oversee Court Monitors, Maintenance Team, Cashiers, Concessions and Events
  • Inventory
  • Scheduling
  • Training
  • Goal Setting
  • Interview, hire and evaluate Team Members. Maintain HR documentation for  Team Members
  • Maintain and Manage all incident forms and reporting
  • Maintain and Manage all park inspections
  • Manage park cleanliness and appearance
  • Manage labor cost set by Regional Manager
  • Maintain, plan and execute in-park programming
  • Assist in Social Media Marketing and Web Reviews
  • Communicate Sky Zone Promotions and Programs
  • Maintain vendor relationships 

  • Ensure the park is clean, organized and ready to Deliver Wow at all times 


Manager on Duty Responsibilities 


The Manager on Duty role is critical to the success of Delivering WoW experiences to Guests at Sky Zone. It includes performing a variety of duties, including opening and closing responsibilities such as assigning tills and preparing deposits, ensuring staffing is adequate to support Guests and programs, conducting pre-shift meetings with the team, managing cleaning responsibilities, etc. Also, the MOD is tasked with ensuring the park is a safe and Fun environment by conducting park walks to support the team, interact with Guests and observe and fix any problems with courts and system operations.

Sky Zone Trampoline Park
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